Earlier this year, Crackerjack was commissioned by Belinda Boulton (Director of Transformation for Oxford University Hospitals NHS Foundation Trust) to design and produce an on-line interactive service improvement guide for her organisation.
The ‘Oxford Quality Improvement Toolkit’ brings together numerous quality improvement tools, templates and techniques into one simple to use practical guide that is accessible across all platforms and devices including laptops, tablets and smartphones.
The toolkit is designed to support anyone (from front-line staff to senior management) who wants to make an improvement in their part of the organisation, whether that’s making a change to a single patient process through to managing a major change programme across a team or department.
We were extremely pleased to receive the following feedback from Belinda on completion of the work:
“We knew what service improvement information we wanted to convey. However, we weren’t sure about how to present that information in such a way as to engage our colleagues and enthuse them in relation to our service improvement goals. John Ashton from Crackerjack Visual Thinking listened to our ideas and explored with us the nature of our audience and what would give them an affinity with the ‘Toolkit’. John helped us to bring our ideas to life in the form of an interactive ‘Oxford Quality Improvement Toolkit’, an on-line guide which brings service improvement tools to life. The work was delivered to time frames and exceeded our expectations. We are looking forward to working with John in the future on other projects.”