Do people in your organisation really see how their job impacts on the experience of external customers (i.e. the people who buy your products and services)? Or are they so far removed from the front line that the external customer doesn’t figure in their thinking? Does this matter? If you think it does, using a visual thinking approach to help your people to map out the ‘line of sight’ between their role and the external customer can increase engagement and productivity in your organisation. To find out more, please contact us.
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