Do people in your organisation really see how their job impacts on the experience of external customers (i.e. the people who buy your products and services)? Or are they so far removed from the front line that the external customer doesn’t figure in their thinking? Does this matter? If you think it does, using a visual thinking approach to help your people to map out the ‘line of sight’ between their role and the external customer can increase engagement and productivity in your organisation. To find out more, please contact us.
Can you ‘see’ your customer?
Posted byJohn AshtonPosted inCustomer experience, Engaging your peopleTags:Customer experience, engagement, Engaging your people, job, line of sight, map, productivity, role, Visual thinking
Published by John Ashton
I work with you and your people to create images that start a conversation in your organisation. If you are an organisation going through change, starting something new or simply wanting to engage people with your idea or story, I can help. Using a combination of people development techniques, visual thinking approaches and graphic facilitation skills, I help organisations and individuals discuss, explore and visualise their thinking – increasing understanding, learning and collaboration in an increasingly complex and fast-changing world. So, if your organisation is going through change, starting something new or simply wanting to engage people with your story, please contact me using the contact details above or visit www.crackerjackvisualthinking.com to find out more. View more posts
