Crackerjack Visual Thinking

Tag: Customer experience

  • Can your business tick all the boxes in this SIMPLE business health check?

    Can your business tick all the boxes in this SIMPLE business health check?

    It can be easy to lose track of the big picture and get lost in the complexity of running your business. To help with this, here’s a simple template I’ve developed to help you check the health of your business.

    The health check uses the SIMPLE mnemonic to focus on 6 key areas of running a business:

    Systems
    Innovation
    Metrics
    People
    Leadership
    Experience (i.e. customer experience)

    Simply work your way around the template and see if you can tick all the boxes against each of the statements shown.

    If you can tick all the boxes then great! Although don’t be complacent and regularly use the health check to ensure this continues to be the case.

    If you can’t tick all the boxes, take time to examine the reasons for this and plan the actions you need to take to enable you to tick the box.

    Click on the button below to download the SIMPLE business health check:

    simple-checklist-2Download

    If you’d like to talk more about the health check, please do get in contact.

    Regards,

    John

    John Ashton | Crackerjack Visual Thinking

  • Small business owners – do you give yourself time to think about your business?

    Group

    Small business owners out there – do you give yourself time to think about your business and where it’s going?

    Do you create the opportunity to step back and think about your business model, your customer experience and how you engage with your people?

    Do you get other business owners feedback about your business?

    If the answer to any of the above questions is ‘NO’, then our new workshop ‘Labs’ can help you to take a fresh look at your business. Click here to find out more about our Business Model, Customer  Experience and People Engagement Labs being held in Nottingham in February and March 2013…

    #Smallbusiness #SME #thinkaboutyourbusiness #visualthinking

  • Influencing customers final purchasing decisions

    When two organisations provide very similar products and services at very similar prices, it is the customers ‘experience’ of the organisation that has the greatest influence on their final purchasing decision.

    The customer experience is influenced by many factors that need to work together holistically to provide the best ‘customer experience’ possible. Reviewing whether your business is providing a holistic customer experience is therefore an essential organisational health-check tool. Learn more… #CustomerExperience

  • Can you ‘see’ your customer?

    Do people in your organisation really see how their job impacts on the experience of external customers (i.e. the people who buy your products and services)? Or are they so far removed from the front line that the external customer doesn’t figure in their thinking? Does this matter? If you think it does, using a visual thinking approach to help your people to map out the ‘line of sight’ between their role and the external customer can increase engagement and productivity in your organisation. To find out more, please contact us.