Are you a career changer? You need to have vision…

Changing career successfully requires planning and forethought. Having a clear vision of what you want to achieve and how you can get there is vital. Your Personal Vision acts as a map and career compass… Visualising your vision as an image provides you with a quick reference map as you progress along your journey towards […]

Can you ‘see’ your customer?

Do people in your organisation really see how their job impacts on the experience of external customers (i.e. the people who buy your products and services)? Or are they so far removed from the front line that the external customer doesn’t figure in their thinking? Does this matter? If you think it does, using a visual […]