People engagement a key driver in business success

Engagement (a persons involvement, commitment and satisfaction with an organisation) has been repeatedly shown to be one of the key drivers in: Staff performance Customer loyalty and spend Effective business partnerships Stakeholder support and buy-in Learn more… #PeopleEngagement

Influencing customers final purchasing decisions

When two organisations provide very similar products and services at very similar prices, it is the customers ‘experience’ of the organisation that has the greatest influence on their final purchasing decision. The customer experience is influenced by many factors that need to work together holistically to provide the best ‘customer experience’ possible. Reviewing whether yourContinue reading “Influencing customers final purchasing decisions”

Checking and challenging your business model

The importance of ensuring that your business model (whether new or existing) maximises the performance of your organisation can not be underestimated. Regularly checking and challenging your business model is an essential key organisational health-check tool. Learn more… #BusinessModel

‘Resilient Dynamism’ – the theme of Davos 2013

The World Economic Forum Annual Meeting 2013 is taking place this week in Davos, Switzerland. Its key theme this year is about creating ‘resilient dynamism’ – in other words helping organisations, governments and other body’s to create a positive and creative environment in which growth and development can happen within an evermore transformational, complex, challenging, competitiveContinue reading “‘Resilient Dynamism’ – the theme of Davos 2013”

Post-It notes and Visual Thinking

Many people will have experienced using Post-It notes to structure thoughts and ideas in meetings and training events. However, in many cases the Post-It notes simply have words/phrases on them resulting in them being, in effect, a moveable linear list. Research continues to show that linear lists are not the most effective way of helpingContinue reading “Post-It notes and Visual Thinking”

Lesson’s from a blizzard

As I write, I’m looking out from my office window into a raging blizzard. The tree’s and building’s I can normally see have all but disappeared, the snow flying past the window obscures my vision. However, if I half close my eyes and squint, I can actually see the outline of the building’s and tree’sContinue reading “Lesson’s from a blizzard”

Taking the time to explore and play…

Most organisations want to solve problems and generate new ideas as quickly and effectively as possible. However, counter-intuitively to some people, slowing down and taking the time to really explore and play with issues and ideas can allow the best solutions to be generated. The repercussions of rushed and ill-conceived concepts can in fact slowContinue reading “Taking the time to explore and play…”

Crackerjack: the engagement, learning and creativity alchemists!

Crackerjack People Development is now a multi-disciplinary consultancy focussed on helping people and organisations perform to their maximum potential. We achieve this by offering a blended consultancy approach which incorporates the following disciplines: Learning and Development Designing and delivering pragmatic learning solutions that enable people to improve their performance in the workplace Visual Thinking Facilitating workshops and eventsContinue reading “Crackerjack: the engagement, learning and creativity alchemists!”

Engaging your people using a visual ‘strategic narrative’

David Macleod and Nita Clarke, authors of the ‘Engaging for Success‘ report produced for the Department of Business, recommended four key enablers to employee engagement: Having a strong ‘strategic narrative’ Having engaged managers Ensuring the ‘employee voice‘ is heard Leading with integrity (the ‘say do gap‘) Crackerjack Visual Thinking can help organisations develop their strategicContinue reading “Engaging your people using a visual ‘strategic narrative’”