Tag: engagement

  • Crackerjack Visual Thinking’s new ‘menu’ helps you find the best way to #engage and #communicate with your people in 2017. #visualthinking

    Happy New Year!

    To help you get 2017 off to a flying start, we’ve created a new Crackerjack Visual Thinking ‘Menu’ that provides you with a quick reference guide to our services and how they can meet your organisations needs. So if you are looking to engage and communicate with your people in new and different ways during the coming year, click below to view the menu:

    crackerjack-menu-2017-small

     

    If you would like to explore how Crackerjack’s services could help you in your work, please contact us for an initial discussion.

  • Sneak peak of a work in progress rich picture! #visualthinking #engagement #ff

    Happy Friday!

    Thought you might like to have a sneak peak of a small bit of a rich picture I’m currently working on for a client. Very much work in progress!

    sneak-peak-9th-dec-2016

    The client wants to have a rich picture they can use in several different ways to promote their work including as a takeaway at events, as a basis for an animation and as imagery to use on their website.

    If you would like to discuss how we go about creating rich picture or any aspect of our visual thinking work, please contact us and visit www.crackerjackvisualthinking.com

  • My daughters room has the biggest flat wall in the house! #VisualThinking

    My daughters room has the biggest flat wall in the house – ideal for on!

    p.s. I created the graphic recording during the United Nations led global #HeforShe ideathon event at the University of Leicester earlier this week. Just adding a few finishing touches!

    we-will-need-a-bigger-wall

  • Great feedback about our #Quality #Improvement Toolkit from Oxford University Hospitals #NHS #engage #communicate

    Earlier this year, Crackerjack was commissioned by Belinda Boulton (Director of Transformation for Oxford University Hospitals NHS Foundation Trust) to design and produce an on-line interactive service improvement guide for her organisation.

    The ‘Oxford Quality Improvement Toolkit’ brings together numerous quality improvement tools, templates and techniques into one simple to use practical guide that is accessible across all platforms and devices including laptops, tablets and smartphones.

    oxford-quality-improvement-toolkit-blog-image-01

    The toolkit is designed to support anyone (from front-line staff to senior management) who wants to make an improvement in their part of the organisation, whether that’s making a change to a single patient process through to managing a major change programme across a team or department.

    We were extremely pleased to receive the following feedback from Belinda on completion of the work:

    “We knew what service improvement information we wanted to convey. However, we weren’t sure about how to present that information in such a way as to engage our colleagues and enthuse them in relation to our service improvement goals. John Ashton from Crackerjack Visual Thinking listened to our ideas and explored with us the nature of our audience and what would give them an affinity with the ‘Toolkit’. John helped us to bring our ideas to life in the form of an interactive ‘Oxford Quality Improvement Toolkit’, an on-line guide which brings service improvement tools to life. The work was delivered to time frames and exceeded our expectations.  We are looking forward to working with John in the future on other projects.”

    To discuss how Crackerjack could help you in your work, please contact us, call +44(0)775 282 6227 or visit www.crackerjackvisualthinking.com

  • The important ART of conversation #communication #engagement

    Have you ever had one of those conversations that doesn’t seem to go anywhere? You may have been talking for a long time with the other people involved in your conversation but feel like none of you are really understanding what the other is trying to say.

    Sound familiar?

    Whilst most of the time this lack of understanding is frustrating, it doesn’t necessarily have immediate serious consequences for organisations. Time wasted, frustration and inefficiency are often the product of these type of unresolved conversations – not desirable but often not enough on their own to cause fatal damage to an organisation.

    However, imagine if this lack of understanding related to the vision of the organisation. People not being able to understand, discuss and share the organisations vision (its DNA) accurately and understand what they need to do to make the vision a reality could ultimately be fatal.

    The result of not understanding the organisations vision could include:

    • The wrong critical decisions being made.
    • Confusing messages being communicated to the public/customers.
    • Lack of engagement amongst employees.
    • Internal conflicts caused by differing views of what the organisations vision actually means and how it should be implemented.

    So, how can people be helped to have the right conversations to enable them to fully understand an organisations vision (or indeed any other important information that needs to be communicated consistently and accurately)?

    A visual representation of an organisations vision in the form of a rich picture provides a single-page engaging view of what can often be a complex story.

    solent-nhs-trust-vision-small2
    A rich picture created to communicate the vision of Solent NHS Trust

    By showing the various elements of the vision and how they relate to each other in the form of a rich picture provides the following benefits:

    • Images (combined with the economical use of key words and phrases) enable your brain to process information more effectively and make linkages between ideas and concepts more easily.

    • Rich pictures by their nature are engaging. Initially people want to look at the picture and then they start wanting to read the detail. Not necessarily what happens when people are presented with a large PowerPoint deck or a lengthy report!

    • Rich pictures are accessible to all people at all levels in an organisation. They are designed to work for everyone regardless of role, length of service or seniority.

    • People can gather around a picture together (whether it’s in the form of a large poster, displayed on screen or used in a virtual meeting) and discuss what they are seeing. This process enables people to check and challenge their own perceptions of what the rich picture is communicating as well as beginning conversations about what the vision means in reality for them as an individual/team/organisation.

    • The rich picture creates a new common way of discussing the organisations vision (e.g. “You know the bit of the vision represented by the rocket ship…” etc). It is not uncommon for people to go into meetings with a copy of a rich picture for reference during meetings or events!

    Of course, the whole process of using a rich picture needs to be well-managed and time needs to be made to allow people to review the rich picture both individually and as a team.

    IAT Vision 2016 Small
    A rich picture created for the Institute of Asphalt Technology

    It’s also important to remember that a rich picture is not just a one-hit wonder. The rich picture will continue to provide a valuable method of discussing an organisations vision for the lifetime of the vision itself. And if required, rich pictures can be updated easily to reflect changes as they happen.

    In summary, art (in the form of a rich picture) can play a hugely important role in helping organisations enable their people to understand, discuss and engage with their vision. This understanding, discussion and engagement with the organisational vision is critical. A well-designed rich picture could therefore be the artistic key to success for many organisations.

    To find out more about rich pictures and visual thinking, please contact us, call +44 (0)775 282 6227 or visit www.crackerjackvisualthinking.com

  • Helping the NHS transform using visual thinking #engage #communicate #NHS

    In the news the NHS is never far from the headlines. ‘7 Day Working’, ‘Improving Quality’, ‘Focussing on Prevention’ and ‘Better Use of Technology’ are often mentioned and form key parts of the NHS 5 Year Forward View. This builds upon 15 years of improvement in the NHS and provides a broad consensus on what a better future for the NHS should be.

    nhs-examples

    Over the last couple of years Crackerjack has been working with a number of NHS Foundation Trusts (Oxford Health Foundation Trust, Solent NHS Foundation Trust and Oxford University Hospitals NHS Foundation Trust) as they work on finding ways to implement the ideas and initiatives contained in the 5 Year Forward View. It’s pleasing to see that visual thinking approaches are playing a part in helping NHS Foundation Trusts in this important work. We’ve been involved in the following work to date:

    • Designing and developing an interactive on-line ‘Improvement Guide’ for Oxford Health Foundation Trust.
    • Creating a rich picture showing Solent NHS Foundation Trusts new vision.
    • Designing and creating an interactive on-line ‘7 Day Services Guide’ for Oxford University Hospitals NHS Foundation Trust.
    • Graphic recording a number of strategy and engagement events for both Oxford Health NHS Foundation Trust and Oxford University Hospitals NHS Foundation Trust.
    • Designing a graphically facilitated ‘Making Every Contact Count’ engagement session for Oxford Health NHS Foundation Trust.
    • Running a graphic skills workshop for the Oxford Health Improvement and Innovation Team.
    • Designing and creating an interactive on-line ‘Oxford Quality Improvement Toolkit’ for Oxford University Hospitals NHS Foundation Trust.

    The tools and approaches we’ve created all have a single goal: to engage people and provide them with the information they need in the most accessible, informative and relevant way possible. Using visual thinking principles in all of our work enables Crackerjack to achieve this goal.

    To find out more about how Crackerjack could help you engage and communicate with you people more effectively (whether you work in the NHS or in another sector), please contact us, call +44 (0)775 282 6227 or visit www.crackerjackvisualthinking.com

  • Don’t take our word for it! Read about a clients experience of work with Crackerjack Visual Thinking #communicate #engage

    Don’t take our word for it! Read about a clients experience of work with Crackerjack Visual Thinking #communicate #engage

    Here’s a link to a blog article by Andrew Scott (of Andrew Scott Training) describing how Crackerjack worked with him to provide graphic recording support during an Open Space session for the University of Newcastle he was facilitating:

    Open Space and Graphic Recording

    Here’s the completed graphic recording capturing the rich detail of the day:

    university-of-newcastle-hass-open-space-22nd-sept-2016-web2

    If you would like to discuss how we can provide graphic recording support and other services to help you in your work, please contact us, call +44 (0)775 282 6227 or visit www.crackerjackvisualthinking.com

  • We’ll soon be ‘revealing all’ about our busy summer here at Crackerjack! #visualthinking #communication #engagement

    We’ll soon be ‘revealing all’ about our busy summer here at Crackerjack! #visualthinking #communication #engagement

    Hope you all had a great summer!

    Whilst we’ve been able to fit a few holidays in over the summer, we’ve also been busy supporting clients  in a number of different ways. Whilst we can’t yet reveal everything we’ve been doing (client confidentiality, hence the blurred images below!), we can tell that we’ve doing lots including:

    • Creating a new interactive toolkit to help managers improve quality and care at Oxford University Hospitals NHS Trust. The toolkit is due to be launched in the next few days.

      screen-shot-2016-09-15-at-10-39-33

    • Graphic recording for number of clients including Northumbrian Water, National Trust and Oxford University Hospitals.

    • Delivering our first 1:1 Scribble Lab coaching programme for a client at EVHR Consulting.

    • Creating a rich picture detailing Solent NHS Trusts new strategic direction.

      Screen Shot 2016-09-15 at 10.26.13.png

    We’ll be revealing more details on this work over the next couple of weeks. In the meantime, why not visit www.crackerjackvisualthinking.com to find out more about our work. Alternatively, feel free to contact us to discuss your requirements in more detail.

     

  • Team GB DRAW how they feel about their success at RIO 2016 #visualthinking

    Congratulations to Team GB at the Rio Olympics!!!

    Here’s a great short video from BBC Sport in which they ask the Team GB stars to draw how they feel about their successes in Rio over the last couple of weeks. Click on the image below to view the video:

    Team GB

    Great to see visual thinking being used share their excitement!!!

    For more ideas on how you can use visual thinking to help your people share their thoughts and feelings visit www.crackerjackvisualthinking.com and contact info@crackerjackvisualthinking.com

    #visualthinking #rio2016 #crackerjackvisualthinking